Terms of sale and creator agreement — SANDOFE LTD

Version 2026-10-17-satispay-1 · 17 October 2026

Seller and contact

Your seller is SANDOFE LTD, registered in England and Wales, company number 17445988. Registered office: Suite 631, The Linen Hall, 162-168 Regent Street, London, United Kingdom, W1B 5TG. Contact support@sbloccaora.com or Support.

SANDOFE sells the digital guides, content and collections offered on SbloccaOra in its own name, including content licensed by participating creators. Your purchase contract is with SANDOFE, not with the creator. The creator's identity describes authorship or attribution, not a separate seller. Content-related tips are accepted by SANDOFE under the section below. Creator compensation is a separate contractual relationship with SANDOFE; this website is not a money-transfer, deposit or peer-to-peer payment service. The separate test beta does not take real payments.

Product, price and order

The offer identifies the content or collection, description and price. Official guides are downloadable PDF guides in Italian. Other content may include images, audio or video as described in the offer. You need internet access, an email address you control and a device capable of opening the indicated formats. Changing the website language does not translate the content. A creator-generated link represents the content described in that offer; it must not disguise a different transaction.

Choose an offer, check the price, separately displayed service fee, total and email, and review the checkout consents before continuing to the payment provider. Correct mistakes before confirming payment. Checkout shows the total in EUR before you commit; no physical delivery or recurring subscription is included. Your bank may separately charge currency-conversion fees. PayPal is available only where it is shown as a payment method and for prices from €10. With PayPal the fee is 5 percentage points higher than with other methods; where you pay the fee, the total shown before payment already includes it.

The displayed total is the full price payable to SANDOFE, including any applicable taxes; SANDOFE does not add further charges after confirmation.

Website payments are currently processed by Revolut on its hosted checkout (Apple Pay, Google Pay, Revolut Pay and cards) or by Mollie on its hosted page, for instant bank transfers (you choose your bank and approve the payment in its app) and for Satispay (you approve the payment in the Satispay app). Stripe and PayPal are not available payment methods on this website; a separately enabled Telegram bot flow may use its own payment providers. A pending or declined payment is not confirmation of an order: a bank transfer may stay pending until your bank confirms it. We confirm the purchase after the provider confirms successful payment: when you return from the payment you can open the content straight away, and we also send an email to the address supplied. The confirmation includes the accepted terms and the recorded immediate-supply acknowledgement. Keep that email and a saved or printed copy of these terms.

Delivery and permitted use

After successful payment, access is supplied electronically. Use the purchase email or Recover purchases if you lose your access link. Technical access links expire for security; contact support if recovery fails. Do not share access links or redistribute, resell or publish the content unless the product expressly includes such rights. You may retain a permitted downloaded copy for your own personal or internal business use. A collection grants access only to the items identified at purchase.

The guides are educational material, not a promise of income or individual legal, tax or financial advice. This does not limit rights concerning a product that is faulty, unavailable or not as described.

Immediate supply, cancellation and problems

Checkout separately asks you to request immediate digital supply and acknowledge that, where applicable, your 14-day cancellation right ends when supply starts with your prior consent and acknowledgement. Merely selecting a guide or visiting checkout does not waive that right. Mandatory consumer rights remain unaffected, including when valid consent has not been obtained.

For cancellation, failed delivery, duplicate payment or a product problem, email support@sbloccaora.com with the order reference, purchase email and a description. Never send full card details, passwords or bank authentication codes. We will investigate and provide the remedy required by applicable law, including correction, replacement, price reduction or refund where appropriate. Refunds are handled through the payment provider to the original payment method where possible; banking processing times vary.

You may use this cancellation message where a cancellation right applies: “To SANDOFE LTD, support@sbloccaora.com: I cancel my purchase of [content], ordered on [date], order reference [reference], name [name], purchase email [email], address [address], date [date].” A signature is needed only for a paper notice. You may also send another clear cancellation statement.

Content-related tips

A tip is an optional payment to SANDOFE expressing appreciation for the named creator's lawful content. It does not buy an unspecified service, guarantee a reply or unlock additional content. It is not a charitable donation, a deposit or a personal money transfer. The selected amount and any service fee are shown before payment. SANDOFE records the creator's contractual compensation only after confirmation; this is not confirmation that a bank payout has reached the creator. Tips do not use the digital-content withdrawal waiver. For a mistaken tip, duplicate charge, cancellation or refund request, contact support promptly; applicable statutory rights remain unaffected.

Creator agreement: licence, attribution and compensation

To participate, you must be at least 18, use accurate identity and payment details, complete the required account verification and accept this agreement. You retain ownership of your content. By submitting content for sale, you grant SANDOFE a non-exclusive licence to host, process, preview, market, reproduce and supply it to customers in SANDOFE's own name, and to use your chosen public name for attribution. You must own or hold the necessary distribution and resale rights and permissions from identifiable people. Removing an offer ends new sales, but rights needed to fulfil existing purchases and handle legal obligations continue. Do not promise services or access not supplied by the offer.

For a confirmed sale, the price shown to the buyer is the price chosen by the creator and your compensation is that price less the platform fee configured for the service, currently 15%, retained by SANDOFE. For PayPal payments, available only in the Telegram bot and for prices from €10, the fee is increased by 5 percentage points (for example from 15% to 20%, or from 30% to 35%): depending on the fee model shown, the increase is paid by the customer or retained from your compensation. The applied model and amount are shown at checkout and frozen when the sale is made. For a confirmed content-related tip, compensation follows the model shown before payment. Amounts are subject to refunds, disputes, reversals and corrections, proportionately where applicable. If a customer opens a dispute or chargeback with the payment provider, in addition to the reversal of the related compensation a flat €20 penalty is charged to your balance; the penalty does not apply to voluntary refunds and is credited back if the dispute is resolved in SANDOFE's favour. Pending amounts are not yet available to withdraw. The dashboard shows the clearing period, eligible balance and any configured minimum; these may differ from the customer's payment date. No payout is due for a failed, fraudulent or reversed transaction.

You request payment of an available balance through the dashboard. SANDOFE reviews requests and the account holder executes bank transfers manually to the verified bank details. No automatic, instant or fixed-time payout is promised. A request reserves the corresponding eligible balance to prevent duplicate withdrawals; its status must not be treated as proof of a completed bank transfer. A flat €5 fee is retained on each payout request: the bank transfer equals the requested amount less €5. If a request is rejected or the transfer fails, the full amount becomes available again and no fee is charged. Any further bank or conversion charges are disclosed or agreed before processing. We may hold affected funds while investigating a substantiated refund, dispute, fraud or compliance issue. If a reversal occurs after payment, the resulting negative balance may be offset against future compensation or recovered from you, subject to applicable law and your right to contest an error with support.

You are responsible for tax and business obligations applicable to your compensation and for supplying accurate supporting information when required. The internal balance records SANDOFE's contractual liability; it is not an independently withdrawable bank account, transferable credit or stored-value product. Account closure does not cancel existing customer rights, valid compensation, debts or required records. SANDOFE handles customer support, delivery problems and payment disputes as seller. Report unlawful content or ownership concerns through Report content. See Acceptable use, which applies to all uploaded and linked content.

Fair use and legal rights

Do not bypass access controls, use stolen payment details or interfere with the service. See Acceptable use and Privacy. We may suspend access for substantiated abuse; this does not remove any statutory remedy. Nothing here excludes liability or consumer protection that cannot lawfully be excluded. Applicable mandatory protections in your country remain available. Changes to these terms do not retrospectively change an accepted purchase.